Return, Exchange & Refund Policy

1. Exchange Window

You may request a size or style exchange within 24 hours of delivery. We currently offer exchange only — no cash refunds for change-of-mind, sizing, or preference reasons.

2. Conditions for Exchange

The item must be:

• Unused, unworn, and unwashed, with all original tags attached.
• Returned in its original Morpankh packaging, with the original invoice.
• Free of stains, odour (including perfume), or alteration.

Items not meeting these conditions will be sent back to you and will not be exchanged.

3. Non-Returnable Items

The following cannot be exchanged or returned:

• Made-to-measure/customised or altered pieces.
• Items marked "Sale", "Clearance", or "Final Sale" at purchase.
• Innerwear, blouses cut/stitched to size, and jewellery/accessories, where applicable.

4. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item:

• Report it within 48 hours of delivery via WhatsApp at +91 94182 95555, with your order ID and clear photos/an unboxing video.
• Once verified, you can choose a free replacement or a full refund to your original payment method (for prepaid orders).

5. How to Request an Exchange

• Request it from My Account → Orders on our website, or message us on WhatsApp with your order ID and reason for exchange, within 24 hours of delivery.
• We'll arrange a reverse pickup where available, or ask you to self-ship the item to our Nadiad store.
• Once we receive and quality-check the item, we'll ship your replacement size/item.

6. Refund Timeline (defective/wrong item only)

Approved refunds are processed within 7–10 business days of the returned item passing quality check, to your original payment method (or bank transfer).

7. Contact

For any return or exchange query, WhatsApp us at +91 94182 95555.