Frequently Asked Questions
Quick answers from our shipping, exchange and cancellation policies. Still stuck? WhatsApp us at +91 94182 95555.
Shipping
Where does Morpankh deliver?
+
We currently ship within India only. We do not offer international shipping at this time.
How long does delivery take?
+
Orders are packed within 1–2 business days of confirmation. From dispatch, delivery takes 4–5 business days to metro cities and within Gujarat, 5–7 business days to the rest of India, and up to 9–10 business days for remote pincodes.
How much does shipping cost?
+
A flat ₹90 shipping charge applies to every order.
How do I track my order?
+
Once your order ships, we send the tracking details on WhatsApp, SMS and email. If you have an account, you can also follow it under My Account → Orders.
Exchanges & Returns
Can I return or exchange my order?
+
We offer size or style exchanges within 24 hours of delivery. The item must be unused, unworn and unwashed, with all original tags, in its original Morpankh packaging with the invoice. We don't give cash refunds for change of mind, sizing or preference.
How do I request an exchange?
+
Within 24 hours of delivery, request it from My Account → Orders, or WhatsApp us at +91 94182 95555 with your order ID and reason. We arrange a reverse pickup where available, quality-check the item, then ship your replacement.
What if my item arrives damaged, defective or wrong?
+
Report it within 48 hours of delivery on WhatsApp (+91 94182 95555) with your order ID and clear photos or an unboxing video. Once verified, you can choose a free replacement or a full refund to your original payment method for prepaid orders, processed within 7–10 business days of the item passing quality check.
Which items can't be exchanged?
+
Made-to-measure, customised or altered pieces; items marked "Sale", "Clearance" or "Final Sale"; and innerwear, blouses cut or stitched to size, and jewellery/accessories where applicable.
Orders & Payments
Can I cancel my order?
+
Yes — free of charge any time before it is dispatched, from My Account → Orders or by WhatsApp (+91 94182 95555) with your order ID. Prepaid orders are refunded in full to the original payment method within 5–7 business days. Once dispatched, an order can't be cancelled.
Are prices inclusive of GST?
+
Yes — every price on the site already includes applicable GST. The only charge added at checkout is the flat ₹90 shipping.
How can I pay?
+
Online through Razorpay — UPI, credit and debit cards, net banking and wallets. We never store your card, UPI or net banking details.
Do you offer Open Box Delivery?
+
Yes — you can open and check your order in front of our delivery partner before you accept it.
Products & Sizing
Will the product look exactly like the photos?
+
Our sarees and kurta sets are handcrafted, so there can be minor variations in colour, print placement or embroidery — a natural feature of handwoven and handcrafted fabric, not a defect. Colours on screen are approximate digital representations of the product image.
How do I choose my size?
+
Pick your size on the product page. If you're unsure, WhatsApp our styling team at +91 94182 95555 with your measurements — and if it doesn't fit, you can request a size exchange within 24 hours of delivery.
Store & Support
Where is the Morpankh store?
+
Our store is at Shop-7, Solitaire, Piplag Road, Near Samta Party Plot, Nadiad, District Kheda, Gujarat 387002, India. It's open Monday – Sunday, 10:30 AM – 8:30 PM.
How do I contact Morpankh or raise a complaint?
+
WhatsApp or call +91 94182 95555 — it's the fastest way to reach us. Our Grievance Officer is Priyanka Kavaiya, Proprietor; complaints are acknowledged within 48 hours and resolved within one month of receipt.